Below is a description of the services included in our managed service packages. The services are designed for businesses who want to take a cloud first approach with a single vendor solution. Licensing and Azure consumption fees are separate from this service fee. *Some services may not be available due to your license plan.
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Unlimited Services |
Hourly Support Services |
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End user support for all Office 365 Services included in Subscription License (For example SharePoint, Exchange, Yammer, Teams). |
Server and Network Monitoring and Proactive Issue resolution. |
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Office 365 discussions and advise to improve end user adoption, business process automation¸ we want to-do’s, best practices for apps (Exchange, Teams, SharePoint) other O365 services configuration. |
End user support for issues related hardware, network, server, and devices (PC/Windows, mobile, etc). |
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SharePoint Online site creation and basic content movement (large scale migrations may be considered as part of the hourly services and require additional materials to complete). |
On-site Office 365 Specialist (upon request) |
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SharePoint How-To’s and Q&A |
PC and Server Backup and Disaster Recovery |
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Office 365 Employee On-boarding/Off-boarding |
Support for Firewall, Network Devices |
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Office 365 Email, SharePoint, OneDrive Data Backup and restoration. |
Remote wipe corporate email/documents from mobile devices |
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General Office 365 Administration (Password resets, Account unlocks, MFA enrollments, Creating tickets with Microsoft for environmental issues, Other support issues as) assigned. |
Hardware & Software Procurement, PC Setup and Configuration |
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Email Safe Links & Attachment Threat Protection |
Management and Configuration for AD Connect, Azure Active Directory, Azure VMs and Resources. |
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Data loss prevention and Azure Information Protection Services and Management (Configuration and Reporting) |
PC antivirus/anti-malware software, Quarterly Security Assessments and Cyber Security Attack Response |
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Mobile Device Management |
Virtual Service Hosting |
Vorsite is a top 200 Microsoft partner and a leader when it comes to helping a business transition to the cloud. With over 200 customers nationwide Vorsite’s focus continues to center around practices that enable companies to leverage the right combination of Microsoft cloud services. Vorsite provides a full range of services for small to medium businesses, allowing customers to cut their operational cost and improve employee productivity.
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