Cloud Managed Services Details

Unlimited Services

Hourly Support Services

End user support for all Office 365 Services included in Subscription License (For example SharePoint, Exchange, Yammer, Teams).

Server and Network Monitoring and Proactive Issue resolution. 

Office 365 discussions and advise to improve end user adoption, business process automation¸ we want to-do’s, best practices for apps (Exchange, Teams, SharePoint) other O365 services configuration.

End user support for issues related hardware, network, server, and devices (PC/Windows, mobile, etc).

SharePoint Online site creation and basic content movement (large scale migrations may be considered as part of the hourly services and require additional materials to complete).

On-site Office 365 Specialist (upon request)

SharePoint How-To’s and Q&A

PC and Server Backup and Disaster Recovery

Office 365 Employee On-boarding/Off-boarding

Support for Firewall, Network Devices

Office 365 Email, SharePoint, OneDrive Data Backup and restoration.  

Remote wipe corporate email/documents from mobile devices

General Office 365 Administration (Password resets, Account unlocks, MFA enrollments, creating tickets with Microsoft for environmental issues, other support issues as) assigned.

Hardware & Software Procurement, PC Setup and Configuration

Email Safe Links & Attachment Threat Protection

Management and Configuration for AD Connect, Azure Active Directory, Azure VMs and Resources.

Data loss prevention and Azure Information Protection Services and Management (Configuration and Reporting)

PC antivirus/anti-malware software, Quarterly Security Assessments and Cyber Security Attack Response

Device Management via Microsoft Intune.  

Virtual PC Hosting and Support

Identity Management and Configuration via Microsoft Entra ID.

Business Process Automation and AI readiness/onboarding with Microsoft Copilot and Power Automate.